A crucial issue
“ #VoiceFirst is a radical change in the way we use Internet. ”
According to the estimations of Consumer Intelligence Research Partners, more than 8 millions copies have been sold by the end of 2016, and the wave is noticeably growing.
A rise of users... In millions, worldwide.Source Les Echos / Juniper Research
A chatbot is an interaction with a robot via an instant messaging service, it's also available in voice terminals like Google Home, Amazon Echo (Alexa), Apple Siri.
Thanks to technological progress in terms of artificial intelligence and machine learning, chatbots are able to recognize voices and to interpret natural language.
This new function, extremely intuitive, offers revolutionary capacities to distribute and sell your products and services.
Thanks to our expertise in conversational interfaces, we can offer:
to guide you in the strategic setting up of this new function for your market
to design your interactions’ scenarios with your products and services
to develop and include them to your information system and deploy it on our platform
We are assuring maintenance of your interfaces while giving you access to management and supervision via the platform. We are developing conversational interfaces for all business sectors.
This cross-disciplinary approach allows us – via our platform integrating artificial intelligence and machine learning – to create intelligent conversational interfaces, able to link services to each other for a more relevant user experience.
Did you know?
“ We’ve seen more progress in voice technology in the last 30 months than we saw in the last 30 years ”
“ More than 85% of customer interactions will be managed without a human by 2020 ”
“ Messaging apps are the platforms of the future and bots will be how their users access all sorts of services ”
" Our experts will imagine and create for you and with you, the future functions of your job "
Voice Services gives you access to a platform for the management of your chatbot
Analysis of customer interactions, usage statistics, interface configuration, data extraction...
Our platform allows you to capitalize on exchanged data, and helps you to improve the user experience to be as closely as possible to customer expectations and to optimize your sales of products and services.
It is possible thanks to algorithms of artificial intelligence that interpret archived conversations to help you analyzing it and receive suggestions of improvement options.
Last technologies and devices at your disposal
For voice command we manage product on the market lik Google Home, Amazon Echo (aka Alexa), Apple Siri.
Those technologies NLP (Natural Language Processing) could also be used on smartphone or computer. We consider all the tools and frameworks on the market to develop for you and with you amazing chatbots. Platforms like api.ai, wit.ai, recast.ai to manage NLP and SDK like Google Actions and Amazon Skill Kit to manage devices are used to build for you best chatbots.
Our chatbots development are compatible with chat apps like : Facebook Messenger, Siri, Slack, Twilio, Viber, Skype, Telegram, Line, Microsoft Cortana, KiK
Artificial intelligence and machine learning are at the heart of user experience
Current natural language processing (NLP) technologies can produce complex conversations. Combined to artifical intelligence and machine learning to constantly improve interpretation and optimize conversations.
Our platform adds the possibility to work on data from conversations to build cross interactions between chatbots services for a more powerful user experience.
Besides an interface of analysis and management, you can also interact in a transversal way on other chatbots to promote your products and services to customers
This way, you can promote your products and services to your customers. Our dedicated marketing service, Voice Business allows you to join one of our chatbots or our partners’ interfaces to promote, inform and position your products and services at the forefront.
For example, a chatbot dedicated to recipes can redirect to the content of a partner service that sells food products.
Communication agency ?
Global marketing agency ?
Become a Partner and include the creation of chatbots: message and voice, to the services you are offering.
Our partnership program will enable you to get an expert’s answer in front of the eruption of new uses but also to be a creative force in front of your customers.
WE ARE PROVIDING YOU WITH A DEDICATED COLLABORATIVE PROCESS SUCH AS :
- Training your team on conversational interface stakes and possibilities
- Connection to our international network of experts on artificial intelligence, machine learning, natural language processing and conversational interfaces.
- Joint analysis on customer needs
- Help to elaborate and draw up offers
- Provision of marketing material about our services
- Provisional assignment of a dedicated professional expert before and after-sales